Frequently Asked Questions

General

What should I expect for my first appointment?

Your care begins with a thorough assessment by one of our experienced healthcare professionals. If you are seeing a physiotherapist, they will evaluate your symptoms, discuss your health history, and perform a detailed physical examination to identify the source of your pain or movement limitation. This may involve observing how you move, guiding you through specific movements, and assessing joint mobility, strength, and function.

Together with your therapist we will develop a personalized treatment plan designed to address the root cause of your condition, develop strategies to support recovery, and help you return to your normal activities as efficiently and safely as possible. And the great news is treatment typically begins during the first visit!

What should I bring to my first appointment?

Please bring any relevant medical documents to your appointment, such as physician referrals, imaging reports, or notes from other healthcare providers. This information allows our experienced team to better understand your condition and coordinate your care effectively.

We also recommend wearing comfortable clothing that allows easy access to the area being assessed or treated. Being able to expose the affected region (such as the shoulder, knee, or lower back) helps your therapist perform a thorough assessment and deliver the best treatment.

How do I pay?

After your visit, we accept debit, credit card, etransfer, or direct billing to your extended health insurance provider. You will also be provided with a receipt that you can submit directly to your insurance company for reimbursement. We are also happy to accept WSIB and MVA claims for physiotherapy services.

Do you accept workplace safety and insurance board (WSIB) and motor vehicle accident (MVA) claims?

Yes! We are authorized to treat patients under Workplace Safety and Insurance Board (WSIB) and Motor Vehicle Accident (MVA) claims.

WSIB Coverage

To start a WSIB claim, report your workplace injury to your employer and WSIB as soon as possible.

Once your claim is approved, our physiotherapists can assess your injury and begin treatment immediately. A doctor’s note is not required.

With direct billing to WSIB, we make the process simple so you can focus on recovery and a safe return to work.

Motor Vehicle Accident Coverage

If you’ve been involved in an MVA, you will first need to contact your auto insurance provider to open a claim. After that, our physiotherapists can assess your injuries and begin treatment right away. A doctor’s referral is not required.

With direct billing to your insurance company, you can focus on recovery while we take care of the paperwork.

Where is True Balance Rehabilitation located?

We’re conveniently located in the Rockway Wellness Clinic at 589 Charles St E, Kitchener, ON N2G 2R4. There is free parking on-site and easy access to the expressway. Visit our website or give us a call to book your first visit.

Physiotherapy

Do I need a referral to see a physiotherapist in Kitchener?

No, a referral is not needed to see a physiotherapist in Ontario, including at our clinic in Kitchener. That said, some insurance plans may require one for reimbursement, so it’s always a good idea to check with your provider.

What conditions do physiotherapists treat?

At True Balance Rehabilitation, we treat everything from back or neck pain, shoulder injuries, post-surgical rehab, arthritis, carpal tunnel syndrome, to ankle injuries. Whether it’s an old injury or a new one, we tailor your care plan towards your goals.

Is physiotherapy covered by OHIP in Ontario?

In most cases, physiotherapy is not covered by OHIP unless you’re eligible under specific government programs.

With that said, many services at True Balance Rehabilitation are covered under extended health insurance plans. A doctor’s referral is not required to see a physiotherapist so you can start treatment right away.

For your convenience, we also offer direct billing to many insurance companies making your recovery simple and stress-free.

Send us an email or give us a call to ask if your benefits are eligible for direct billing and to book your first visit.

What should I expect during my first physiotherapy visit?

Your first physiotherapy visit will be approximately 45-60 minutes in length and will include a comprehensive assessment where he listens to your story, test specific movements, and identify the root cause of the problem. From here, we’ll build a personalized care plan based on your goals.